Privacy Policy

01What this policy covers

This policy explains how the Wyenfos website, apps, sensors, gateways and monitoring service handle information. It applies to visitors to the website, people who sign up for a trial or plan, and users added to an account by a customer.

02Information we collect

• Account details: name, work email, company, role and the sites you add.
• Alert contacts: names, phone numbers and email addresses of the people placed on escalation chains, provided by the account owner.
• Monitoring data: temperature and humidity readings, door events, battery and signal status, sensor and gateway identifiers and their locations within your sites.
• Activity records: alerts sent, delivery status, acknowledgements, corrective actions, reviews and sign-offs, each with a time and user.
• Form submissions: what you send through the sign-up and contact forms.
• Technical data: browser type, device, IP address and pages visited, used to keep the service secure and working.

03How we use it

• To run the service: show live readings, predict excursions, send alerts and keep compliance records.
• To train and improve the excursion models for your own units. Readings from one customer are never shown to another.
• To create your login and send setup instructions, service notices and billing information.
• To answer questions you send us and to plan sensor deployments you ask for.
• To detect misuse, investigate faults and keep the service secure.

04We do not sell your data

Site data, readings and contact details are never sold or rented to anyone, and are not used for advertising.

05Who we share it with

We use carefully selected service providers to host the platform, deliver voice calls, SMS, WhatsApp and email alerts, and process payments. They receive only what they need to perform that service and are bound to protect it.

We may disclose information where the law requires it, or to protect the safety of people, stock or the service. Inside your account, information is visible to the users and auditors you invite, according to their roles.

06How we protect it

• Encryption in transit between sensors, gateways, apps and servers, and encryption at rest.
• Daily encrypted backups.
• Role-based access inside each account, with read-only auditor roles.
• Append-only compliance records, so changes are added as new entries with a reason rather than overwriting history.

07How long we keep it

Monitoring data and compliance records are kept for as long as your account is active so they are available for audits. When an account closes, you can export your records first; we then delete or anonymise them within a reasonable period, except where we must keep information to meet legal obligations.

Trial accounts that are not continued are deleted after the trial unless you ask us to keep the records.

08Your choices and rights

You can ask to see, correct, export or delete personal information we hold about you, and you can withdraw from non-essential emails at any time. Account owners can remove alert contacts and users directly in the app. Requests can be sent through the Contact Us page.

09Cookies

The website uses only the cookies needed to run forms securely, such as the session used for the quick check on our forms. The app uses cookies to keep you signed in. We do not use advertising cookies.

10Changes to this policy

If we change how we handle information in a meaningful way, we will post the new version here and tell account owners by email before it takes effect.