Zone 03The night shift02:06 amAlert Escalation

Someone always picks up

An alarm that nobody hears is not an alarm. Wyenfos calls, messages and notifies the first person on the chain, waits the time you set, then moves to the next, until someone acknowledges and records what they did.

Alert Escalation · F-03 trend alertOpen 8 min
Level 1 · Night supervisorCallWhatsAppApp02:06rang 3 times
Level 2 · QA managerCallSMS+10 minif no reply
Level 3 · Branch headCallEmail+20 minif still open
5
channels: call, SMS, WhatsApp, email, app
Unlimited
levels per chain
Per shift
rosters and holidays
Named
acknowledgement
Capabilities

Escalation that matches how your shifts work

Voice calls

Automated calls that read out the unit, reading and limit, and accept a keypress to acknowledge.

WhatsApp and SMS

Messages with the reading and a link to acknowledge and log the action.

Chains per unit

The vaccine store, the blast freezer and the trucks can each have their own people and wait times.

Shift rosters

Day, night, weekend and holiday rosters so the right person is first in line.

Alarm delays

A short delay per unit avoids alerts for a door held open during a restock.

Closed with an action

An alert closes only when someone records what they did, feeding the compliance log.

A night alert, step by step

  1. 01

    Trigger

    Excursion, prediction, sensor offline or power loss.

  2. 02

    Level 1

    Night supervisor by call, WhatsApp and app.

  3. 03

    Level 2

    QA manager if no acknowledgement in the set time.

  4. 04

    Close

    Acknowledged by name with corrective action recorded.

Details

Alert details

Alert types
Excursion, early warning, sensor offline, low battery, power loss, door open too long
Channels
Voice call, SMS, WhatsApp, email, mobile app push
Escalation
Any number of levels with wait times per level
Quiet repeat
Repeats on the same level until acknowledged
Audit
Every attempt, delivery and acknowledgement logged

Common questions

What if the supervisor's phone is on silent?

Voice calls repeat, WhatsApp and SMS go out together, and the chain moves on after the wait time you set.

Can we have different chains for day and night?

Yes. Rosters change who is first in line by shift, weekend and holiday.

Are call and message charges included?

Plans include a monthly allowance of calls and messages per sensor; heavy usage is billed at cost.

Monitor your first 5 sensors free.

60 days of Wyenfos on five sensors in your own fridges, freezers or trucks. Bring compatible probes or rent ours. Live readings, AI warnings, night alerts and audit logs from day one.

S-014.2°Vaccine fridge
S-023.8°Backup fridge
S-035.1°Cold room
S-04-21.4°Freezer
S-054.6°Reefer truck
  • No card for the trial
  • Sensors to buy or rent
  • Most sites live in a day